All of this cost-cutting is the task of Robert Moffat, senior vice president for integrated…

All of this
cost-cutting is the task of Robert Moffat, senior vice president for integrated
operations. His goal is to make the Global Technology Services workforce 10 to
15 percent more efficient each year. The key for him is to take costs out of
the equation through a combination of workforce globalization, process
improvements, and replacing manual labor with software. In a little more than
six months, Moffat said at the May 17, 2007, analysts’ meeting, he has rolled
out the new formula for 22 of IBM’s largest clients in seven countries. In some
cases, he said, the clients have seen up
»

All of this
cost-cutting is the task of Robert Moffat, senior vice president for integrated
operations. His goal is to make the Global Technology Services workforce 10 to
15 percent more efficient each year. The key for him is to take costs out of
the equation through a combination of workforce globalization, process
improvements, and replacing manual labor with software. In a little more than
six months, Moffat said at the May 17, 2007, analysts’ meeting, he has rolled
out the new formula for 22 of IBM’s largest clients in seven countries. In some
cases, he said, the clients have seen up to a 50 percent improvement in productivity.
Now, Moffat is extending the new system to 600 more accounts.

»

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