Bus Assignment 1

Prior to beginning work on this assignment, read Chapter 1, Chapter 2, and Chapter 3 from your textbook; and the article Focusing on the Fundamentals of Effective Communication Within an Organization. ( https://www.proquest.com/docview/1540399784?accountid=32521 ) 

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.
In your paper,

Describe how you would address this situation.
Explain how you would approach your employee.
Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style 

Must utilize academic voice. 
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
Must document any information used from sources in APA style 
Must include a separate references page that is formatted according to APA style 

Please read the grading rubric in the uploaded files to ensure every point was met 

Coursebook:
Bove, C. L., & Thill, J. V. (2018). Business communication today (14th ed.).