14Sep 2021 by
-Please read the attached case study article Decoding the DNA of the Toyota Production System by Steven Spear and H. Kent Bowen. This HBR article discusses the unspoken rules that gives Toyota its competitive edge.
-Choose a service process with which you are familiar. This process could be associated with any job you have held or any process that you are familiar.
Participate in a discussion regarding the case studyDecoding the DNA of the Toyota Production System by Steven Spear and H. Kent Bowen. Describe the service process in detail. Discuss how any of the four rules that underlies the Toyota Production System could be applied to improve this process. Be very detailed on the implementation of the rule that you chose.
-No reference is required for this discussion post, please describe how operational transparency could be provided in this setting and how it may benefit both the customer and the employees. Discuss also one case where operational transparency could backfire in this setting.
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