21Mar 2021 by Admin
In many situations, people still resist having the conversation or seek to avoid the conflict because of fear. Identify a conflict you are not having and suggest how to approach it differently using Chapter 9: The 12 Yeah buts.
Questions to answer
1. Describe the conflict, the parties involved, what was said or not said and analyze why change was followed through on or why they did not have the conversation.
2. What does the book suggest needs to be done? What specific behaviours and actions could have changed this result?
3. Why or why not do you believe this action will change the outcome?
4. How might you approach a crucial conversation differently in the future?
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