Customer Service Unit 2 Assignment

07Sep 2021 by
Interfacing With Targeted Customers
The following Course Outcome is assessed in this assignment:

MT221-1: Apply customer building strategies to business situations.
Introduction: You will examine the target customer using your CSR toolbelt, including the life stages of the targeted customer. The better you are at understanding who the targeted customer is, the better you will understand their needs and wants so you can better attend to them. You will also use CSR tool 3 concerning social networking tools as well as your website checklist and concern for the easy customer experience (CSR tool 5). Read the scenario below and then apply what you have practiced to address the checklist items.
Read the scenario: A company in the United States, GreenGardener, is relatively new and is creating innovative recyclable garden and landscape products that are more resource-efficient. For example, there is a garden hose that can be laid down between rows of plants and has sensors built in to determine when the ground has been sufficiently watered for the type of plant and soil conditions.
The company has not experienced sufficient sales of its environmentally oriented products. They have advertised in gardening magazines or home magazines to no avail. They have a very sparse, simple website but it is limited. It only allows customers to choose a product, order it, and call or email for customer service. They need you to suggest some customer building strategies to help them out.
Checklist: Based on the scenario, respond to the checklist items.

Define the target customers (CSR tool 1) and indicate the customer life stage practiced in the learning activities, and the generational type from your reading. What life stage might they be in and why? What generational type applies and why?
Using the website checklist and social networking tools (CSR tools 3 and 5) discuss how you would apply these customer building strategies from the CSR toolbelt and why.

Access the Assignment grading rubric located in the Course Resources area.
Respond in an APA formatted and citation-styled paper of a minimum of 250 words. Be sure to add title and reference pages, and spell and grammar check your paper. Submit your paper to the Unit 2 Assignment Dropbox before the end of the unit.
For additional help with APA, consult Academic Writer resources found in the Academic Tools area of the course.
Disclaimer: This exercise may include actual companies and brand names solely for instructional purposes; this exercise is not associated with any such actual company or brand name. All trademarks remain the property of their respective owners.

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