Employee Manual – addresses LTC Patients Rights

Heres what Im asking for help on (A & B Responses are being incorporated in an employee manual):
A.)  Im responsible for drafting the Long-Term CareCommunication (Discuss how/when employees talk with/call family members). Includeparagraph and bullets
        The Federal Patient Self-Determination Act
        Long-Term Care Ombudsman
        Resident Council
This is not an all inclusive list open to suggestions
Example Link: https://www.covenantcare.com/wp-content/uploads/2018/06/CA-Resident-Handbook-v5-4-12-17.pdf
B.) Conflict ResolutionExample: (Im open to suggestions, for example the group thought about creatinga Frequent Asked & Questions based on the scenario and incorporating howemployees are to respond to the issue.

See attached additional instructions that includes the scenario (this will be used in B)

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