07Sep 2021 by
Respond to the discussion question using the lessons and vocabulary found in the reading. Support your answers with examples and research, and cite your research using the correct APA format.
ERP and CRM in Business
Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM.
Respond to the following questions:
How do ERP and CRM help a company?
What are the drawbacks to setting up those different types of systems in a business?
What direct effects do these systems have on customers?
Baltzan, P. & Philips, A. (2020). Business driven information systems (7th ed.). McGraw-Hill. ISBN:
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