It wasn’t until a week after placing his order that he realized that BlueHippo’s terms meant he…

It wasn’t
until a week after placing his order that he realized that BlueHippo’s terms
meant he would pay $1,347.66 over nine months, Humphries says. He called to
cancel. The company told him that would take as many as 10 days, he says. When
he called again, a week later a customer-service representative said
cancellation would take an additional 15 days. “I sensed then that I had my
hand in the lion’s mouth,” Humphries says. During his next call, a phone rep
told him BlueHippo had a no-refund policy. He would lose his $124, even though
he had never received a computer.

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