Leadership determines the culture and environment of an organization. They have the biggest impact on internal customer service, which has a huge reciprocal effect on external customer service. You are an executive leader for a large healthcare facility, and you review patient feedback surveys. There has been a trend in customer satisfaction reduction in one of your healthcare facilities the past two quarters. You will create and distribute a memo to all organizational leadership as a reminder of the importance of leadership on internal and external customer service.
Create a memo in Microsoft Word in which you do the following:
Explain leaderships impact on internal customer service.
Explain the impact of empowerment on culture and customer service.
Describe the impact of internal customer service on external customer service, making a connection to leadership.
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