You are the manager of a 150-room limited-service, all-suite hotel located off the interstate highway near a large metropolitan area. Kate Roessler is your executive housekeeper. Ms. Roessler asks you to go with her to inspect room 415, which is occupied by a guest, Mr. Barney

Mini Project #1: Case Study Scenario

Scenario:

  • You are the manager of a 150-room limited-service, all-suite hotel located off the interstate highway near a large metropolitan area.
  • Kate Roessler is your executive housekeeper. Ms. Roessler asks you to go with her to inspect room 415, which is occupied by a guest, Mr. Barney.

 

  • Roessler explains that the guest has been checked in for ten days and has had a “Do Not Disturb” sign on the door for all but two of those days.

 

  • On this particular day, the “Do Not Disturb” sign was not posted; and she asks you to view the room before it is cleaned, because she says she is concerned for the safety of her housekeepers in their routine cleaning tasks.

 

  • Upon entering the room, you observe several ripped plastic baggies, money wrappers, large quantities of empty fast-food containers, a scale, and a pistol holster partially hidden under a mattress. You recall that this is the same man who arrived by cab to the hotel and paid cash up front for a two-week stay.

 

Instructions to Complete Case Study Scenario:

All responses should be composed on the same document.

  1. Write a brief memo to your executive housekeeper outlining the steps she is to take for servicing Mr. Barney’s room. Please use the textbook as reference to support your response.

 

  1. Assuming a drug interdiction program is in place in your city, would you contact that program to report Mr. Barney? Why or why not?

 

  1. Regardless of your decision in regard to question 2, if the police asked to use the room next to that of Mr. Barney for an undercover operation, would you allow them to do so? What procedures or rules would you require?

 

  1. Write a brief memo to the chief of police stating your position in question 3, along with your rationale for the decision. Please use the textbook as reference to support your response.

 

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